Customer service and technical support
I developed the foundation of my professional skill set inside customer service and technical support environments. I learned to solve problems, document cases, calm down frustrated customers, explain technical details in plain language, and stay useful under pressure.
Phone sales and relationship building
Sales taught me how to listen for what people actually want, how to explain value, how to follow up, and how to communicate without sounding robotic. This is one reason my marketing approach is practical: marketing must connect with real human decision-making.
Digital marketing and entrepreneurship
Since 2017, I have been building digital marketing experience through studying, experimenting, creating, launching, and trying different models. That includes dropshipping, ecommerce stores, transcribing, freelance services, content, funnels, landing pages, SEO, social media, and business systems.
Manager of Customer Service at VisionBody
Today I handle higher-level customer service operations for VisionBody: calls, escalations, troubleshooting, cancellations, returns, exchanges, customer retention, support communication, and backend-sensitive customer decisions.