This portfolio brings together my operating experience, business ventures, digital systems, customer-experience work and ongoing product development.
Manager responsibilities including escalations, calls, troubleshooting, returns, exchanges, cancellations, support communication and customer retention.
A website-development and digital-growth agency helping businesses establish a professional online presence through websites, online stores, content, SEO, advertising and practical customer-acquisition systems.
Visit Arawak MarketingA long-term digital business operating platform being designed for entrepreneurs and businesses in the Dominican Republic and Caribbean, with websites, stores, customer tools and operational systems.
Studied and applied concepts around hooks, stories, offers, lead magnets, value ladders, customer journeys, landing pages and follow-up systems.
Building fast custom website packages using AI-generated copy/code, DashNex custom pages, source-hosted assets, WhatsApp integration and simple launch workflows.
Experience across customer support and technical environments, giving me a practical understanding of systems, documentation, empathy, case handling and resolution speed.
I’m open to strategic collaborations, business opportunities, advisory work and partnerships worth building.